acs knows how critical it is that when you encounter a problem, it is fixed quickly and with the minimum impact on your business. For this reason, we aim to provide a one-stop-shop that provides you with a clear, defined process for regular maintenance and problem resolution.
One of the first differences you’ll note when dealing with acs’s Solutions Centre is that, unlike other help desks, ours is staffed by unscripted engineers who really understand your problems. We operate our service desk to the highest standards, a minimum of MCP/MCSE qualifications. All calls are logged, tracked and managed to call closure within Service Level Management agreements.
While over 60% of problems are fixed over the telephone or through an email to service.request@acs365.co.uk, we also offer field visits for problems that cannot be resolved remotely.
Our field engineers are able to repair and maintain your multi-vendor desktop systems, software and peripherals, delivering hands-on support through the life of your IT asset. These services include labour, parts and the software expertise required to get you up and running again.
Our field services are available to all businesses and organisations and can be provided on an individual service request basis, under a managed service, maintenance agreement or on a project basis.
For further information on how the Solutions Centre can support your I.T. needs, please click here to contact us or call us today on 01604 704000. |
