| 1. |
(High visibility to your customers, having a major impact on the delivery of services or to your business operations, with no workaround available)
|
| 2. |
(High visibility to your customers, having a major impact on the delivery of services or to your business operations, but there is a workaround available)
|
| 3. |
(A problem with a moderate visibility to customers, having a low impact on the delivery of services or to your business operations)
|
| 4. |
(A minor problem with no visibility to customers or a minimal impact to a user)
|
