In Partnership with Gap Consulting, acs office solutions introduces you to the fastest growing CRM solution of 2007/08. Microsoft Dynamics™ CRM is a highly flexible customer relationship management (CRM) system that delivers a complete view of each customer, and how your business works with them. Because it’s built using industry-standard technology, it easily adapts, grows and scales alongside your business.
What can Microsoft Dynamics™ CRM do?
Out of the box’ Microsoft Dynamics™ CRM delivers comprehensive sales, service and marketing functionality, its key strengths being:
- A managed sales pipeline, from originating lead through to invoice
- Ongoing tracking and storage of all customer interactions and history
- Marketing campaign management for telephone, email, white mail, fax and sms delivery channels
- Customer service managed with service level agreements and contract management
- Powerful workflow for user-created automation, alerting and business process support
- A Microsoft Outlook, web client or PDA interface that is recognisable and intuitive for any Microsoft Office user.
What else?
Beyond this, Microsoft Dynamics™ CRM can also be used as the engine for managing any people-based process. It can be whatever you want it to be. More innovative uses of CRM include:
- Employee Relationship Management (HR Shared Services)
- Event and Registration Management
- Training Management
- Membership Management
- Student Management and more...
Easily customised to reflect your own business processes, this is CRM tailored to your needs. And if you want to change, Microsoft Dynamics™ CRM can flex with you.
Its native Microsoft Outlook experience coupled with an outstanding reporting capability achieves rapid user adoption and rapid results, giving you the fast return on investment you need. If you use Microsoft Office and Outlook and want seamless integration between your customer information and your desktop tools, you need Microsoft Dynamics™ CRM.
Integration with back office applications
Microsoft Dynamics™ CRM is an obvious front office partner to the Dynamics back office range – Microsoft Dynamics GP, NAV and AX. However, using simple pre-packaged or web-services integration, we can interconnect a majority of your IT investments.
Who are Gap Consulting?
Gap Consulting are a Microsoft Gold Certified Partner who specialise in the delivery of Microsoft Dynamics™ CRM projects. Working throughout the UK, they Partner with acs office solutions to provide Microsoft business solutions across industries. With Microsoft Dynamics™ CRM customers ranging from 10-300 users, Gap Consulting can offer you real insight and support for your CRM journey.
For more information about Microsoft Dynamics™ CRM, please contact our specialist Dan Harding on 01604 704000.
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