Recent months have seen a new interest developing around IT technical support and a move towards outsourcing. Companies of all sizes are increasingly looking for new ways to re-direct time and focus back into their businesses.
One of the easiest and most efficient ways to save time and money is to work with a partner specialising in technical support. Northamptonshire is growing at a rapid rate with many businesses expanding or choosing to move into the area. In times of change it is important to know that you are working with a trusted IT partner.
acs leads the field in technical support. Northampton based acs formed over 11 years ago and boasts partnerships with Microsoft, HP and many other technology specialists. Focussing on a 50 mile radius from its Northampton head office, acs can help you implement and maintain the very latest in IT technology. Utilising our Microsoft Gold and HP Preferred Partner status, our engineers have privileged access to technical support solutions and are trained to the highest level.
Our dedicated IT and technical support department can help with any problem, from computer or printer breakdown right through to the remote management of your entire system.
Contact us now and we guarantee you a 4 hour response. (Within working hours Mon-Fri, 8.30-5.30). One of our technical support consultants will get in touch via phone or email and we can discuss how we can help you return the focus back into your business.
What we can provide for you:
Technical Support Helpdesk
We operate our service desk to the highest standards, a minimum of MCP/MCSE qualifications. All calls are logged, tracked and managed to call closure within Service Level Management agreements. All of the service desk personell have the ability with your agreement to access any server / PC / printer anywhere in the world.
Maintenance
acs understands the importance of identifying potential issues early, and creating an I.T. foundation that is rock solid for your organisation. acs also know how critical it is that when you do encounter a problem it is fixed quickly and with the minimum impact on your business. We aim to provide a one-stop-shop that provides you with a clear, defined process for regular maintenance and problem resolution.
Remote Management
The acs RM Solution is an empowered screen sharing solution that gives an online support representative remote computer access to any pc anywhere in the world. This remote access software lets you fully control a remote computer as if you were physically at its console.
The solution provides a powerful suite of web based access tools for support representatives who need to give remote assistance and online technical support on-demand, even through corporate firewalls. Our helpdesk can assist remote clients within about 10 seconds.
Field Services
acs provides on-site field services for your multi-vendor desktop systems, software and peripherals to provide hands-on support through the life of your IT asset. Authorised service delivery engineers will be despatched to your premises across the UK, when your hardware, software or peripheral problems cannot be resolved remotely.
These services include labour, parts, software and the expertise required to get you up and running again. Field services are provided on an individual service request basis, under a managed service, maintenance agreement or on a project basis.
Complete the form below and let us know how we can help you maximise uptime and reduce technical problems.
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